Name of person featured: Linda Dilday

Name of Business: H & R Block

Street address: 1010 Armory Drive, Franklin

Phone number: (757) 569-8650

Operating hours: Monday to Friday 9 a.m. to 7 p.m., Saturday 9 a.m. to 5 p.m. Other times by appointment.

E-mail address: linda.dilday@tax.hrblock.com

Nature of business: Income tax preparation (individuals, corporations, partnerships, estates and employer taxes)

PrincipAl MANAGER: John DuCom, district manager

Year founded: 1955 (H&R Block)

Prior locations: This office has been at its present location for 20 plus years. There is another office at 1449 Armory Drive.

Number of employees: Eight

How’s business? Considering the economic status, it’s great.

One thing you wish everyone knew about your business: We prepare all types of tax returns. We specialize in the more complex returns.

Something you offer that a customer won’t find elsewhere: Excellent client service. Our clients are our business.

Advice to young entrepreneurs: Treat everyone the way you wish to be treated and put your “all” in whatever you undertake.

Your first job: Typesetter/proofreader for The Tidewater News.

Your role model S: My parents and grandmother

The key to a successful business is: Giving clients the best possible service and then going beyond